Cancellation policy.

Due to an increase of last-minute cancellations and no-show clients, I have been reluctantly required to instate new policies regarding your appointments.

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Although I wish I did not have do this, my livelihood depends on you, my wonderful clients.

I greatly appreciate your co-operation & I thank you for your understanding.

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When you book an appointment, that time is set aside for you and missed appointments prevent from accommodating other clients in need.

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To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, I ask that you provide at least 24-hours’ notice if you need to change, reschedule or cancel your appointment.

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Any change or reschedule of your appointment with less than 24-hours advance notice or failure to keep your appointment (if you are a no-show) you will be charged a fee of £20 regardless of the duration of your appointment.

 

The fee can be paid by bank transfer or added to your next appointment.

 

I do understand that genuine emergencies do occur, so this policy will be implemented with discretion on a case-by-case basis

 

The best and promptest way to contact me is via my mobile on 07866866020, please leave a voicemail if I do not answer – otherwise please send me a message.

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Email: hayley@holisticandsportsmassagebyhayley.com or message for overnight cancellations.

 

Paying with a Gift Voucher -Same policy applies, failure to notify me within 24 hours will result in a deduction of your voucher amount.

Late Arrivals -No fee is charged but your appointment will end at the scheduled time. For that reason, please arrive on time.

If you don’t know exactly my location please check it in advance, make sure you have enough time to park and find me.

 

Although most clients manage their own schedules & appointments independently , I am more than happy if you would like me to send you a reminder for your pending appointment, then I will gladly do so.  

 

Thank you for your understanding and co-operation.